End User Support Specialist
hace 1 semana
Axiom Technologies is a leading provider of Global IT Services, supporting medium to large-scale enterprises. As an End User Support Specialist, you will play a critical role in delivering exceptional support to our clients.
Key Responsibilities- Communication Skills: Excellent communication skills in English to interact directly with clients.
- Application Packaging: Strong knowledge of application packaging using Admin Studio tool, with expertise in VBScript and PowerShell.
- Deployment and Troubleshooting: Strong knowledge of APPV 5 and SCCM, with the ability to troubleshoot issues arising at end-users' side for MSI, APPV, and SCCM deployment.
- Problem-Solving: Ability to think out of the box for various scenarios when one methodology is not working for a particular issue.
- Process Understanding: Understanding of the end-to-end process of EUC Certification, with insights to read beyond the planning notes to understand the actual requirements of an app packaging request.
- Application History: Ability to understand the history of an application in detail, including how it was packaged and its earlier requirements, to decide on how to package the current request.
- Collaboration: Ability to decode the glitches in planning notes and lab tech team's findings of an application and steer the packaging in the right direction by coordinating with the planner/lab team or customer if needed.
- Contribution to SIP: Willingness to contribute to SIP periodically by providing automation for various activities related to the end-to-end process.
- Technical Skills: Basic knowledge of VMWare vSphere; must be a quick learner of activities that may be beyond app packaging.
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End User Support Specialist
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Guadalajara, Jalisco, México Axiom Technologies A tiempo completo{"h1": "End User Computing Engineer - Guadalajara, Mexico", "p": "Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our team is dedicated to delivering innovative solutions that meet the evolving needs of our clients. We are committed to fostering a culture of excellence, diversity, and inclusion, and we...
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