End User Computing Specialist
hace 1 semana
Axiom Technologies is a premier IT Services partner catering to medium to large-scale enterprises. We invite you to explore our website for further insights into our operations.
Equal Opportunity Employer: Axiom Technologies values diversity and encourages applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander candidates.
Key Responsibilities:
- Exhibit strong communication skills in English for effective customer interaction, including maintaining proper email etiquette.
- Demonstrate comprehensive knowledge of application packaging utilizing Admin Studio, along with proficiency in scripting languages such as VBScript and PowerShell.
- Possess in-depth understanding of APPV 5, with foundational knowledge of APPV 4.6 considered a plus.
- Showcase expertise in SCCM and troubleshooting for end-user issues related to MSI, APPV, and SCCM deployments.
- Employ innovative thinking to resolve various scenarios when standard methodologies do not yield results.
- Understand the complete process of EUC Certification, with the ability to interpret planning notes to ascertain the actual requirements of application packaging requests.
- Analyze the historical context of applications, including previous packaging methods and requirements, to inform current packaging decisions.
- Identify discrepancies in planning notes and lab findings, guiding the packaging process in collaboration with planners, lab teams, or customers as necessary.
- Contribute to continuous improvement initiatives by providing automation solutions for various end-to-end processes.
- Have a foundational understanding of VMWare vSphere, or demonstrate a willingness to quickly learn related activities beyond application packaging.
Application Planner Responsibilities:
- Exhibit strong communication skills in English for direct customer engagement, including proper email etiquette.
- Possess basic knowledge of application packaging, APPV 5, and SCCM.
- Demonstrate quick learning abilities to effectively respond to customer inquiries and escalations.
- Understand the end-to-end process of EUC Certification thoroughly.
- Comprehend the entire lifecycle of applications and their historical context.
- Conduct one-on-one sessions with customers to gather packaging requirements and provide guidance on the process, ensuring project completion.
- Show proficiency in documentation and Microsoft Excel.
- Exhibit ownership qualities to manage applications through SEED/PROD deployment, maintaining communication with packagers and customers as needed.
Next Steps:
If you are seeking a new challenge in your career, we encourage you to submit your resume for consideration.
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