Customer Service Liaison

hace 6 días


Guadalajara, Jalisco, México Helpware A tiempo completo

About Our Company
Helpware is a pioneering outsourcing firm that prioritizes employee satisfaction without compromising on quality service. We strive to provide an exceptional customer experience by enhancing our employee experience.

Job Summary
We are seeking a skilled Customer Service Liaison to address customer inquiries in a personalized and friendly manner. The ideal candidate will develop a deep understanding of client products and user profiles, providing timely and effective support.

Key Responsibilities

  • Onboarding and Support
    • Assist new users with questions and issues
    • Provide detailed information on account management and network dentist access
  • Product Feedback and Improvement
    • Seek and provide feedback on product issues and common questions
    • Suggest potential improvements to enhance the user experience
  • Account Management
    • Support users with payment schedules and BNPL product suggestions
    • Upsell opportunities for premium services

Requirements

  • A minimum of 6 months' experience in a customer service role, preferably in dental or subscription service support
  • Proficiency in English with excellent writing skills
  • Full-time availability
  • Strong computer skills

Benefits Package

  • Labor Benefits
  • Social Security (IMSS)
  • 12 vacation days after the first year
  • Vacation Bonus (Prima Vacacional)
  • Christmas Bonus (Aguinaldo)
  • Sunday Bonus (Prima Dominical)
  • Food Vouchers
  • Health Insurance
  • An excellent work environment
  • Opportunities for growth and professional development

About Our Client
A leading affordable dental care provider seeks to deliver high-quality services while prioritizing patient satisfaction.



  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Tata Consultancy Services (Tcs) is a leading IT services company, offering a comprehensive portfolio of consulting and business solutions. Our expertise in delivering cutting-edge technology and innovative strategies enables us to provide exceptional customer service.We are currently seeking a Customer Service Liaison to join our team. As a key member of our...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Liaison Specialist to join our team at Wipro Limited.Salary: $55,000 - $65,000 per annumLocation: Guadalajara, MexicoJob DescriptionAs a Customer Service Liaison Specialist, you will be responsible for ensuring accurate resolution of transactions and processing tasks according to standard operating...


  • Guadalajara, Jalisco, México Ibm A tiempo completo

    About the RoleAs a Customer Service Liaison at IBM, you will be the key point of contact for clients, vendors, and senior management, responsible for identifying and resolving complex technical problems. Your ultimate goal will be client satisfaction, and you will be on the front line serving our customers.Your Key ResponsibilitiesSupport day-to-day service...

  • Customer Service Liaison

    hace 2 semanas


    Guadalajara, Jalisco, México New Alliance Insurance Brokers, Inc A tiempo completo

    **Elite Customer Service Representative Wanted**New Alliance Insurance Brokers, Inc is a leading company in its field seeking an experienced individual to provide top-notch customer service to our USA business owner clients.We offer a competitive starting salary of $17,500.00 - $21,000.00 per month and growth opportunities.Job Description:We are looking for...


  • Guadalajara, Jalisco, México At&T A tiempo completo

    About the RoleWe are seeking a highly skilled Corporate Collections and Customer Service Liaison to join our team. This is a unique opportunity to provide effective communication and negotiation skills to overcome objections and find solutions for our customers.Key Responsibilities:Provide exceptional customer service and secure collections as soon as...


  • Guadalajara, Jalisco, México Rockpoint Legal Funding A tiempo completo

    Job Title: Customer Service Representative (Sunday to Thursday)Classification: ContractorLocation: RemoteDepartment: Customer CareSupervisor: Manager of Customer Care & Quality AssuranceThe Company: Rockpoint Legal Funding is a leading non-recourse legal funding company, offering support to plaintiffs and their families in a fair settlement process. Our...


  • Guadalajara, Jalisco, México Diligent Corporation A tiempo completo

    **Empowering Excellence in Governance**Diligent Corporation, a pioneer in modern governance, offers SaaS solutions that transform the way organizations manage governance, risk, compliance, audit, and ESG. With over 1 million users and 700,000 board members and leaders empowered to make informed decisions, our holistic approach sets the standard for effective...


  • Guadalajara, Jalisco, México Customer Service Is A tiempo completo

    Compañía: Customer Service ISLugar de trabajo: Guadalajara, JaliscoSueldo estimado: $25,000 - $35,000 MXN mensualesDescripción del puestoEn Customer Service IS buscamos a un Agente de Servicio al Cliente Bilingüe para unirse a nuestro equipo en Guadalajara, Jalisco. Como parte de nuestro equipo, serás la conexión vital entre nuestra empresa y nuestros...

  • Customer Support Liaison

    hace 4 semanas


    Guadalajara, Jalisco, México Bitfinex A tiempo completo

    We are seeking a highly skilled Cryptocurrency Support Specialist to join our team at Bitfinex.We're a globally distributed team, and effective communication is crucial to our success. As a Cryptocurrency Support Specialist, you will be a key point of contact for corporate and professional traders, providing exceptional customer service and support.Key...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsWe prioritize people over profits, a unique approach that sets us apart. We created Helpware to revolutionize the outsourcing industry by focusing on employee satisfaction and delivering exceptional service to our clients.What is this role about?We seek passionate customer service professionals who can provide personalized experiences for our clients...


  • Guadalajara, Jalisco, México Cognizant A tiempo completo

    Job OverviewCognizant is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service unit, you will be responsible for providing exceptional support to our clients.Key ResponsibilitiesProvide timely and accurate information to customers regarding products and services.Resolve customer issues efficiently...


  • Guadalajara, Jalisco, México Vishay A tiempo completo

    Guadalajara, MX | Customer ServiceAt Vishay, we're seeking a talented Customer Service Specialist to join our Inside Sales team. Key responsibilities include investigating prospective accounts, approaching customers remotely to identify new leads or up-selling/cross-selling opportunities, and introducing customers to our product and after-sales service...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe're a company that prioritizes people over profits. Our mission is to revolutionize the outsourcing industry by putting employee satisfaction at the forefront of our operations.What We DoAs a leading player in management consulting, our client delivers top-notch solutions to their clients worldwide. We're proud to be part of their team,...


  • Guadalajara, Jalisco, México Hrpv Human Resources Puerto Vallarta A tiempo completo

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Hrpv Human Resources Puerto Vallarta in Guadalajara, Jalisco.As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction. To excel in this role,...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe're dedicated to delivering exceptional service to our clients, and we're looking for like-minded individuals who share our passion for putting people first.As a customer service professional with Helpware, you'll be part of a dynamic team that prioritizes employee satisfaction and well-being. We believe that happy employees are the key to...

  • Customer Service Expert

    hace 4 semanas


    Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareHelpware is a leading provider of exceptional customer experiences, delivering top-notch support to clients worldwide.We are seeking a highly skilled and passionate Customer Service Expert to join our team!


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    Join Our Dynamic Team at HelpwareWe are seeking a highly skilled and motivated Customer Service Representative to join our growing team. As a key member of our customer experience department, you will be responsible for delivering exceptional service to our clients by providing timely and accurate responses to their inquiries.About UsHelpware is a...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job OverviewNTT DATA Services is a global company providing IT services and digital solutions. We are looking for a Customer Service Specialist to join our team.As a Customer Service Specialist, you will be responsible for providing technical support to our clients. Your main goal will be to resolve their issues in a timely and professional manner.Key...


  • Guadalajara, Jalisco, México Wipro A tiempo completo

    **Key Responsibilities**As a Customer Service Representative at Wipro, ensure accurate resolution of transactions and process tasks as per SOP.**Requirements**0- 6 months minimum experience in Customer Service, good communication and analytical skills, typing speed of min 30 wpm with 90% accuracy.**Benefits**100% nominal salary, major medical insurance, life...

  • Customer Service Advisor

    hace 4 semanas


    Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Helpware. As a Customer Service Representative, you will be responsible for interacting with customers to provide information in response to their inquiries about our products and services.Key Responsibilities:Respond to customer inquiries...