Customer Service Representative
hace 2 semanas
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International, Inc. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities
- Respond to guest inquiries and requests in a timely and professional manner.
- Operate the hotel's switchboard, processing guest calls and messages.
- Log guest requests and issues into our system, ensuring prompt resolution and follow-up.
- Provide information to guests about hotel amenities, services, and local attractions.
- Process room service orders and answer questions about menu options.
- Assist guests with accessing hotel amenities and services.
Requirements
- High school diploma or equivalent required.
- No prior work experience necessary, but a positive attitude and excellent communication skills are essential.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Marriott International, Inc. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.
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