Cannabis Customer Service Representative

hace 4 semanas


Guadalupe, Nuevo León, México Trulieve A tiempo completo

POSITION OVERVIEW

The Cannabis Retail Specialist plays a crucial role in assisting customers as they explore cannabis products, offering insights into their advantages and possible effects. This position requires a solid understanding of various offerings to effectively communicate with clients while ensuring top-notch service. The main responsibility of a Cannabis Retail Specialist is to facilitate customer transactions in compliance with state regulations, all while delivering an outstanding customer experience.

PRIMARY RESPONSIBILITIES

  • Deliver exceptional service to customers, visitors, and team members.
  • Exhibit empathy and understanding towards patients.
  • Uphold the TruExperience by adhering to high service standards, demonstrating appropriate behaviors, and showcasing product knowledge.
  • Support management with returns in line with company policies.
  • Efficiently prepare and process customer orders.
  • Adhere to Trulieve's Policies and Procedures.
  • Collaborate with the Lead on Duty/Reception to enhance the overall customer experience.
  • Assist customers with any product or device inquiries.
  • Work alongside leadership to resolve customer concerns.
  • Record customer feedback and issues in their profiles.
  • Maintain a tidy and well-stocked workspace throughout the shift.
  • Perform any additional tasks as assigned by management.

Employees may be required to undertake extra team responsibilities as necessary. Please communicate any concerns regarding additional duties related to other job descriptions.

Additional Duties as Delivery Associate:

  • Confirm that products listed on manifests correspond with those in each delivery prior to departure.
  • Clearly communicate with customers, ensuring timely and safe product delivery.
  • Maintain accurate records for each delivery in accordance with state and federal regulations, as well as company policies.
  • Process orders in the Point of Sale system and complete transactions during each delivery.
  • Ensure the security of cash and products.

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