Solution Adoption Expert
hace 4 semanas
We are seeking a highly skilled Solution Adoption Advisor to join our team at SAP. As a key member of our organization, you will play a critical role in executing targeted and scalable product adoption customer engagements, with a focus on risk-mitigation.
Key Responsibilities- Proactively target customers to identify and execute solution adoption risk mitigation plans using established methodology.
- Engage with customers via one to one and one to many events to share solution best practices, and influence customer business processes to align with best practices support by SAP SuccessFactors solutions.
- Serve as a subject matter expert in VIP Sessions, Solution Adoption Accelerator events, conferences, such as Success Connect and in one-to-many adoption marketing events.
- Partner with stakeholders to ensure engagement recommendations are acted upon.
- Work internally to ensure tracking of changes is measurable.
- Serve as product and business process SME in critical customer situation/escalations as needed.
- Contribute towards solution-based CSP readiness and develops and deploys solution/HR domain content to promote CSP readiness.
- Assist with the development and on-going maintenance of solution and business process best practices for use in SAA engagement tools, using established leading practices as a foundation.
- Collaborate cross-functionally to resolve adoption barriers and works internally to ensure adoption telemetry is optimized.
- 7+ years of HR solution consulting experience with the ability to translate business problems into solution strategy and execution plans.
- Broad understanding of the full suite of SAP SuccessFactors offerings including an appreciation of AI, BTP etc.
- Expert product knowledge with SuccessFactors EC or EC Payroll/Benefits/Time and the interdependencies with our other HCM solutions.
- Working knowledge of integrations to other solutions in general and overall.
- Strong product knowledge of SuccessFactors Reporting Solutions a plus.
- Enterprise HR implementation knowledge/experience, including integration and business process consulting.
- Deep HR domain knowledge with an emphasis on EC and HR business processes.
- Ability to work independently or collaboratively with high quality output.
- Excellent project and task management skills, ability to prioritize shifting priorities and meet deadlines within an agile framework.
- A working knowledge of general project management principles, skills and methods i.e. Agile, Waterfall with ability to prioritize shifting priorities and meet deadlines within a project delivery framework.
- Experience of working within/leading/co-ordinating structured projects, campaigns or initiatives within a customer environment or internal/cross-functional capacity.
- Enthusiasm, internal leadership, strong work ethic and a positive attitude to problem solving.
- Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
- Ability to strategically influence internal and customer stakeholders to drive customer adoption.
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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