Edu Client Success Adoption Specialist
hace 1 semana
Flywire: A Global Payments Enablement and Software Company
We are seeking a motivated and hardworking Client Success Professional to help with the delivery and execution of our solution to partner institutions. This individual will work closely with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.
Key Responsibilities:
- A Client Success Adoption (CSA) Specialist works closely with AMs throughout a client's lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account's objectives.
- Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire's utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership.
- The CSA Specialist effectively communicates with client stakeholders via engagements in-keeping with the Account Manager's plan.
What We're Looking For:
- Bachelor's Degree in Business, Communications, or Marketing
- 2+ years of experience in client or customer success and/or support
- CEFR minimum level of C1 in English & Spanish
- Excellent written and verbal communication skills
- Be an engaging, personable & confident presenter
- Strong attention to detail, time management and organisational skills
- Excellent interpersonal, analytical and planning skills
- Problem solving and project management skills
- The ability to work alone as well as part of a team
- Be accountable, proactive & persistent. Always
Additional Information:
Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program
Dynamic & Global Team
Wellbeing Programs
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