Digital Customer Engagement Manager

hace 24 horas


Xico, México Sap Se A tiempo completo

About the Team

The SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide in a 24x7 operations model. Our portfolio of private cloud solutions transforms SAP products into a solution-as-a-service on customers' preferred infrastructure, including hyperscalers, as one SAP. This portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise.

About the Role

The Digital Customer Engagement Manager (dCEM) is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.

Key Responsibilities

  • Oversee the customer lifecycle from contract signing to renewal support.
  • Maintain customer satisfaction through issue mitigation and escalation management.
  • Help customers maximize the value of their partnership with SAP.
  • Collaborate with Project Leads and SAP Enterprise Cloud Services internal delivery teams.

Requirements

This role requires a strong understanding of cloud services, customer engagement, and technical aspects of SAP S/4HANA. The ideal candidate will have experience in customer success management, cloud solutions, and digital customer experience.



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