Admin Operations Specialist

hace 2 días


Ciudad de México, Ciudad de México NTT DATA, Inc. A tiempo completo

We are seeking a highly skilled Admin Operations Specialist to join our team at NTT DATA, Inc.

The ideal candidate will oversee and facilitate the administration of ITIL-based service support and technical account management, ensuring seamless coordination of incident ownership and client account management on a 24x7 basis.

Key responsibilities include:

  1. Incident Management: Oversee the identification, classification, and resolution of incidents to minimize downtime and ensure business continuity.
  2. Problem Management: Analyze and resolve the root cause of incidents to prevent future occurrences.
  3. Request Management: Process and fulfill service requests in a timely and efficient manner.
  4. Change Management: Develop and implement changes to services and processes to improve efficiency and effectiveness.
  5. Service Level Management: Ensure that service levels are met and exceeded, and that customer expectations are consistently met.
  6. Configuration Management: Maintain accurate and up-to-date records of service configurations to ensure consistency and compliance.

About NTT DATA, Inc.

NTT DATA, Inc. is a leading provider of IT and business services, offering a range of solutions including cloud, data, and applications. Our team is committed to delivering exceptional service and support to our clients.

Our Commitment to Diversity and Inclusion

NTT DATA, Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We welcome applications from candidates of all backgrounds and perspectives.



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