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Regional Director of Client Services

hace 2 meses

Xico, México Morgan Philips Executive Search A tiempo completo

Morgan Philips Executive Search is seeking a seasoned professional to fill the role of Regional Director of Client Services. This key position will be responsible for ensuring that clients receive exceptional service while supporting the business's goals.

**Key Responsibilities:**

• Develop and implement client service strategies that drive sales growth and deliver a positive experience for all clients.

• Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.

• Oversee a team of customer service associates, providing guidance and support to ensure they deliver exceptional client experiences.

• Develop and implement client service protocols, ensuring consistency and quality across all interactions.

• Resolve complex client issues and disputes in a professional and timely manner.

• Participate in incident calls with other involved teams, providing leadership and guidance.

• Coach and support team members to help them meet departmental goals and objectives.

• Create and present regular departmental reports to stakeholders, highlighting key performance indicators and areas for improvement.

• Deliver results-driven presentations to Country Directors, Regional Leaders, staff members, and clients.

**Requirements:**

• Business degree or related qualification.

• Strong communication and interpersonal skills.

• Ability to meet deadlines and work under pressure.

• Proficiency in computer software and systems.

• Advanced English language skills.