Industrial Account Growth Strategist
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Parsable is a cutting-edge software company dedicated to empowering frontline industrial workers. Our innovative platform, Connected Worker, has been adopted by prominent organizations such as Heineken, Grupo Bimbo, Suntory, LafargeHolcim, and Corteva Agriscience.
Role OverviewWe are seeking an experienced Industrial Account Growth Strategist to join our team in Mexico. This role will involve managing strategic accounts, driving revenue growth, and fostering long-term relationships with our customers.
About the Role- Manage a portfolio of high-value customer accounts, building strong relationships and understanding their business goals.
- Cultivate influential partnerships with C-suite stakeholders, orchestrating tangible and quantifiable enhancements, and delivering personalized and proactive training.
- Act as the central orchestrator, collaborating seamlessly with internal teams to proactively address customer issues, deliver innovative solutions, and expertly oversee the entire onboarding, adoption, and growth process.
- Leverage your comprehensive understanding of each customer's unique business landscape to craft and execute strategic success plans, driving them to exceed their objectives through our platform.
- Identify opportunities for upselling and cross-selling, collaborating with the Sales and Professional Services teams to drive revenue expansion within your customer portfolio.
- Act as the primary advocate for our customers within the organization, gathering customer insights, needs, and feedback, and communicating these to our product team, ensuring our solutions align with customer requirements and expectations.
- Fluency in both English and Spanish languages.
- Minimum of 5 years of experience owning a portfolio of customers in Customer Success, Account Management, Sales, or Consulting at a SaaS or transformational tech company.
- Expertise in relevant customer verticals (Consumer Products, Manufacturing, Maintenance, Quality, Supply Chain, etc.).
- Strong history of complex problem-solving, conflict-resolution, and negotiation.
- Excellent communication, interpersonal skills, and empathy.
The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience.
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