Cloud Support Engineer
hace 16 horas
We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to drive customer success.
Key Responsibilities- Provide advanced troubleshooting and problem-solving skills to resolve customer issues through various contact channels.
- Develop and implement initiatives to improve support-related processes and customer experience.
- Collaborate with internal teams to provide feedback on how to improve our services and work on complex customer problems.
- Continuously learn and develop new technical skills and professional competencies.
- Act as an interviewer and coach/mentor for new team members.
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
What We Offer- A dynamic and inclusive team culture that values diversity and innovation.
- A comprehensive benefits package, including flexible work arrangements and opportunities for career growth and development.
- A chance to work on high-impact projects and collaborate with a global team of experts.
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