Technical Support Specialist

hace 4 semanas


San Rafael, México Opalina Technologies A tiempo completo

As a technical support specialist at Opalina Technologies, you will be responsible for ensuring timely resolution of critical issues reported by clients. This involves diagnosing, responding, and resolving issues, as well as interacting with the support team in India to ensure seamless communication.

You will be responsible for ensuring that Service Level Agreements (SLAs) are met, and for ongoing project-related coordination and resolution of issues in both development and support projects.

Key skills required for this role include knowledge of Linux, Shell Scripting, IBM WebSphere, Oracle, Message Queueing, Public Key Private Key Cryptography, Encryption Decryption, FTP, SFTP, Data Security, and TCP/IP Socket Communication.

Additionally, you must have good communication skills and be customer-focused, ensuring that customer issues are successfully resolved.

**Salary**: $15,000.00 - $25,000.00 per month

**Requirements**: Ability to commute or relocate to Ciudad de México.


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