Paper Mill Services Specialist

hace 1 semana


Monterrey, Nuevo León, México Voith Group A tiempo completo

About the Voith Group:

We are a leading global company providing sustainable technologies and innovative solutions for various industries.

Overview of the Job:

The Mill Services Specialist will be responsible for coordinating and facilitating aftermarket service activities for an assigned contract customer in the pulp and paper industry.

Key Responsibilities:

* Provide excellent customer service and act as a liaison between Voith and the customer to communicate deliverables and expectations.
* Meet or exceed all safety and compliance expectations, and maintain consignment parts inventory per the customer/Voith agreement.
* Perform onsite inventory counts, work with customers to build a mill spare parts strategy, and ensure part availability to prevent machine downtime.
* Document, analyze, and solve gaps between customer expectations and actual performance, utilizing systems to ensure documentation and drawings are accessible and current.
* Track the status of outstanding RFQs, customer orders, repairs, and warranty topics, communicating any delays with the customer.
* Support customer and Voith logistical requirements, including shipment type, urgency, accurate, and on-time deliveries, and customer warehousing/receiving needs.
* Track consignment topics, inventory levels, cycle count, invoicing issues, and communicate monthly customer and internal reporting that includes parts usage, accounts receivables, inventory status, repair status, and service plans.

Required Skills and Qualifications:

* A technical school or college level degree and/or equivalent experience is desired.
* A minimum of two-to-three-year experience in the pulp and paper or similar industry is desired.
* Mechanical aptitude with the ability to read and understand mechanical drawings and bills of materials is required.
* Experience working around or on Paper Machine equipment is a plus.
* SAP experience is highly desired. Spanish speaking and writing ability is beneficial (for Mexico only).
* Some travel may be required depending on territory location (up to 10%).
* Strong communication skills, both verbal and in writing, and strong customer relation skills are essential.

Salary:

$60,000 - $80,000 per year, depending on qualifications and experience.

This role is located in Monterrey, Mexico, and requires the ability to commute or relocate before starting work.



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