Operational Logistics Coordinator for Order Fulfillment

hace 2 meses


Xico, México Colgate-Palmolive A tiempo completo

Colgate-Palmolive is a global consumer products company that operates in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.

We are seeking an Operational Logistics Coordinator to join our team. This role will be responsible for managing the Order to Invoice process within CP Best Practice standards and collaborating with local Customer Development Teams (CDTs) on effectively supporting order to invoice fulfillment.

The successful candidate will manage the non-revenue process, be accountable for successful order management, and monitor all aspects of the customer service process to ensure on-time deliveries to customers.

This role requires excellent communication skills, as the Operational Logistics Coordinator will serve as the primary contact point for communications related to orders and deliveries. Most customers will be internal, mostly from the CDO team.

Main Responsibilities:

  • Manage the Order to Invoice process within CP Best Practice standards
  • Develop effective internal customer communications and relations to facilitate effective order to invoice fulfillment
  • Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues
  • Responsible for supporting the achievement of all service goals for assigned customers
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action
  • Communicate any special internal customer requirements to Logistics
  • Support and enforce all sales policies (terms and conditions) with customers
  • Analyze and collaborate with local CDTs to determine the appropriate action to resolve issues relative to customer returns and refusals
  • Follow up Logistics execution of returns and refusals
  • Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process
  • Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues

Requirements:

  • Bachelor's degree in Industrial Engineering, Logistics, Business Administration, or a related field
  • Intermediate/Advance English level
  • Desirable 1 year of experience in Customer Service/Order Fulfillment, Planning, Logistics, or Supply Chain
  • Desirable SAP experience
  • Desirable advanced Excel

About Colgate-Palmolive:

We are a caring, innovative growth company that reimagines a healthier future for people, their pets, and our planet. We foster a culture that inspires our people to achieve common goals and promote diversity, equity, and inclusion.

Equal Opportunity Employer:

Colgate-Palmolive is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Salary:

The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.



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