Senior Order Fulfillment Specialist
hace 2 semanas
We are a global care company, dedicated to improving the lives of our customers and their pets. With a portfolio of leading brands, we have a significant presence in over 200 countries and territories.
We strive for sustainability, community wellbeing and innovative solutions through our achievements in decreasing plastic waste, promoting recyclability, saving water, conserving natural resources and improving children's oral health.
This role involves handling non-revenue processes, ensuring successful order management, supervising customer service aspects and assuring timely deliveries to customers within Colgate-Palmolive Best Practice standards.
Key Responsibilities- Foster effective internal customer relationships to facilitate order to invoice fulfilment.
- Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
- Support the achievement of all service goals for assigned customers.
- Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
- Communicate any special internal customer requirements to Logistics.
- Maintain and enforce sales policies (terms and conditions) with customers.
- Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
- Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
- Bachelor's degree in Industrial Engineering, Logistics, Business Administration or related field.
- 1 year of experience in Customer Service/Order Fulfillment, Planning or Logistics.
- Advanced English level.
- Proficient in Excel and SAP.
With competitive benefits, this role offers an estimated salary range of $55,000-$70,000 per year depending on location and experience.
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