Digital Collections Specialist
hace 2 días
Ria Financial Group is seeking a highly skilled and detail-oriented individual to join our team as a Digital Collections Specialist. As a key member of our Digital Team, you will play a crucial role in managing customer accounts with outstanding balances from digital orders.
Key Responsibilities- Manage billing of unpaid digital orders
- Reach out to customers daily via phone/email to advise them of returned items
- Verify customer information and offer payment options
- Follow up on the recovery of funds and reactivation of customer profiles
- Answer incoming calls, resolve customer inquiries, and create payment receipts as needed
- Data entry and record-keeping
- Deliver exceptional customer service and achieve recovery targets
- College degree preferred
- Fluency in English and Spanish preferred
- Detail-oriented with excellent communication skills
- Ability to work independently and as part of a team
- Knowledge of Excel and Microsoft Office
- Accounting/Finance/Banking background preferred
Our comprehensive package includes a competitive salary, 1 month of Aguinaldo (Christmas bonus), 15 days' vacation, life insurance, food vouchers, and a healthy work-life balance.
We are committed to helping businesses and individuals thrive through fast and secure fund transfers across borders at a great value. Our mission is to deliver our customers' hard-earned money straight into the hands of those who need it most.
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