Digital Collections Specialist

hace 2 días


Xico, México Ria Financial Group A tiempo completo
About the Role

Ria Financial Group is seeking a highly skilled and detail-oriented individual to join our team as a Digital Collections Specialist. As a key member of our Digital Team, you will play a crucial role in managing customer accounts with outstanding balances from digital orders.

Key Responsibilities
  • Manage billing of unpaid digital orders
  • Reach out to customers daily via phone/email to advise them of returned items
  • Verify customer information and offer payment options
  • Follow up on the recovery of funds and reactivation of customer profiles
  • Answer incoming calls, resolve customer inquiries, and create payment receipts as needed
  • Data entry and record-keeping
  • Deliver exceptional customer service and achieve recovery targets
Requirements
  • College degree preferred
  • Fluency in English and Spanish preferred
  • Detail-oriented with excellent communication skills
  • Ability to work independently and as part of a team
  • Knowledge of Excel and Microsoft Office
  • Accounting/Finance/Banking background preferred
What We Offer

Our comprehensive package includes a competitive salary, 1 month of Aguinaldo (Christmas bonus), 15 days' vacation, life insurance, food vouchers, and a healthy work-life balance.

We are committed to helping businesses and individuals thrive through fast and secure fund transfers across borders at a great value. Our mission is to deliver our customers' hard-earned money straight into the hands of those who need it most.



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