Technical Operations Specialist

hace 2 meses


Monterrey, Nuevo León, México Wuhan Hglaser Engineering Co.,Ltd. A tiempo completo

About the Role:

We are seeking a highly skilled Technical Operations Specialist to join our team at Wuhan Hglaser Engineering Co.,Ltd. As a key member of our technical operations team, you will play a critical role in ensuring the smooth operation of our after-sales services for equipment sold in the US market.

Responsibilities:

  • Manage routine after-sales services for equipment, providing timely and effective support to our customers.
  • Conduct technical training for channel partners, overseas after-sales teams, and end-customers, enhancing their knowledge and skills in our products.
  • Oversee the management of spare parts and demo units within the defined region, ensuring optimal inventory levels and minimizing stockouts.
  • Compile and summarize equipment failure reports from regional customers, identifying trends and areas for improvement.

Requirements:

  • Bachelor's degree or above in a relevant field such as engineering.
  • Strong technical background, with expertise in mechanical, electrical, and automation fields.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Good command of English language skills, including listening, speaking, reading, and writing.
  • Ability to learn and adapt quickly to new information and technologies.

Compensation and Benefits:

This is a full-time position offering a competitive salary range of $14,000.00 per month, commensurate with experience. Additional benefits include opportunities for professional growth and development, a collaborative and dynamic work environment, and a comprehensive compensation package.



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