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Business Support Specialist
hace 2 meses
The Business Support Specialist & Commercial Servicing Account Manager is responsible for managing a commercial customer portfolio, mitigating the credit risk involved while contributing to their development, promoting the generation of new business opportunities, and anticipating needs and requirements.
This position is responsible for generating and analyzing the corporate and strategic information of the area, providing the needed insights to facilitate the monitoring and decision-making process by stakeholders, including presentations, process enhancements, and ongoing monitoring reports, among others.
Key Responsibilities- Manage a pool of commercial customer accounts, understanding their business requirements while maintaining alignment with corporate policies and procedures, regulatory requirements, and budget business plan.
- Analyze financial metrics and operating performance of commercial accounts.
- Negotiate the proposed terms and conditions provided by the Commercial Risk area through the annual or interim credit reviews.
- Maintain close communication with the portfolio of dealers, anticipating needs and promoting an environment of new business opportunities generation while managing credit risk.
- Responsible for fulfilling the service level agreements established along available products and services.
- Maintain proper follow-up over established action plans recommended in the credit reviews to enhance customer financials and/or operating results.
- Support the administration of commercial accounts including presentations, dashboards, process enhancements, and monitoring reports.
- Responsible for coordinating and providing information over internal and external requirements including Business Continuity Plan, BPMS, Business Plan, Operational Excellence projects within the area, among others.
- Bachelor degree in Accounting, Administration, Economics, Finance or similar.
- Fluent in Spanish and English languages.
- At least +3 years credit analysis experience required.
- Ability to analyze and make appropriate financial recommendations.
- Effective oral and written communication skills, in both Spanish and English languages.
- Good presentation skills; ability to conduct working sessions with internal and external clients including executive levels.
- Organizational skills.
- Teamwork and collaboration.
- Ability to work under pressure while keeping a high decision quality.
- Proactivity and initiative.
- Oriented to complete tasks and objectives.
At Gm Financial, we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
We are committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms.
