Business Support Specialist
hace 3 semanas
Why choose Gm Financial?
Our International Operations team conducts business in Latin America and China, offering a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of our international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences, and national requirements in local markets. Our Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role:
As a Business Support & Commercial Servicing Account Manager, you will be responsible for managing a commercial customer portfolio, mitigating credit risk, and contributing to their development. You will also promote the generation of new business opportunities and anticipate needs and requirements.
This position requires generating and analyzing corporate and strategic information, providing insights to facilitate monitoring and decision-making processes. You will create presentations, process enhancements, and ongoing monitoring reports, among others.
What we need:
Key qualifications:
- Bachelor's degree in Accounting, Administration, Economics, Finance, or a similar field.
- Fluent in Spanish and English languages.
- At least 3 years of credit analysis experience required.
- Ability to analyze and make appropriate financial recommendations.
- Effective oral and written communication skills, in both Spanish and English languages.
- Good presentation skills; ability to conduct working sessions with internal and external clients, including executive levels.
- Organizational skills.
- Teamwork and collaboration.
- Ability to work under pressure while maintaining high decision quality.
- Proactivity and initiative.
- Oriented to complete tasks and objectives.
- Negotiation skills.
- Strong computer skills, including Microsoft Office tools.
What you will be doing:
Main responsibilities:
Manage a pool of commercial customers' accounts, understanding their business requirements while maintaining alignment with corporate policies and procedures, regulatory requirements, and budget business plans.
- Analyze financial metrics and operating performance of commercial accounts.
- Negotiate proposed terms and conditions through annual or interim credit reviews.
- Maintain close communication with the portfolio of dealers, anticipating needs, and promoting an environment for new business opportunities generation, while taking care of credit risk.
- Fulfill service level agreements established along available products and services.
- Maintain proper follow-up over established action plans to enhance customer financials and/or operating results.
- Support the administration of commercial accounts, including presentations, dashboards, process enhancements, and monitoring reports.
- Coordinate and provide information over internal and external requirements, including Business Continuity Plan, BPMS, Business Plan, Operational Excellence projects within the area, among others.
What we offer:
At Gm Financial, we want you to be the most authentic version of yourself. We prioritize work-life balance by programming wellness and integration activities, where you will strengthen relationships with peers and contribute to the development and well-being of your community. We offer a competitive salary and benefits, including Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan, and others.
We are an Equal Opportunity Employer and are committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factor that undermines human dignity and aims to nullify or impair people's rights and freedoms.
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