Technical Support Specialist for Azure Environments
hace 5 días
Epicor is seeking a technical support specialist to assist in supporting one of its fastest-growing SaaS businesses.
As part of the Epicor retail hosting and SaaS team, the successful candidate will work with our sales team, professional services team, support teams, and end users to deliver the best possible SaaS experience to our customers.
The technical support specialist will be responsible for:
- Providing technical support for Windows and Linux servers, VMware, and Azure environments
- Managing service requests, escalations, and providing updates to management and users
- Reviewing SLAs, gathering customer requirements, and creating technical documentation
- Assisting with hardware/software evaluations and resolving complex issues
Requirements:
- Strong communication, problem-solving skills, and attention to detail
- Ability to meet deadlines with 3+ years of relevant experience
- High school diploma required; bachelor's degree preferred
About Epicor:
We're a team of 5,000 talented professionals creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.
Why Epicor?
We offer a competitive package with comprehensive health and wellness benefits, internal mobility opportunities, career development programs, education support, and a global mobility program. We're committed to creating a workplace and global community where inclusion is valued.
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