Customer Experience Associate

hace 4 semanas


Xico, México Clara A tiempo completo

**About Clara**

Clara is a leading spend management platform for companies in Latin America, offering an end-to-end solution that includes corporate cards, bill pay, financing solutions, and a highly-rated software platform. Our platform is already being used by thousands of successful companies across the region.

**Our Mission**

We are shaping business finances in Latin America and driven by our 6 core values: Clarity, Simplicity, Ownership, Pride, Always Be Changing (ABC), and Inclusivity. We value every voice and strive to create an inclusive and caring culture.

**Job Summary**

We are seeking a Customer Experience Associate who will play a key role in helping us deliver exceptional customer service. The ideal candidate will have experience in Fintech companies and possess excellent communication and problem-solving skills.

**Key Responsibilities**

  • Help solve escalated issues through different channels
  • Troubleshoot, investigate, and create detailed notes in the admin system
  • Provide follow-up calls to customers to troubleshoot issues as necessary
  • Create opportunities and options for customers interested in canceling/returning orders

**Requirements**

  • 2+ years of experience as a Customer Success Agent or Customer Representative
  • Previous experience managing B2B clients
  • Intermediate English proficiency (English professional proficiency preferred)
  • Patient, detail-oriented, and a great communicator
  • Ability to multitask and handle several tickets at the same time

**What We Offer**

  • Competitive salary and a robust stock ownership plan
  • 100% flexible work model
  • A set of benefits adaptable to your needs and way of life
  • Opportunities for growth in a fast-paced environment

**Certifications and Recognition**

We are certified as a Top LinkedIn Startup and proud of our inclusive and caring culture.



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