Customer Experience Associate

hace 1 semana


Xico, México Lyft A tiempo completo

At Lyft, we're committed to building a transportation network that empowers people to move around their neighborhood and city without owning a car. Our goal is to lay the foundation for winning on bikes and scooters.

We're a growing team in Mexico City, and we're looking for talented individuals to join us. As a Customer Experience Associate, you'll play a critical role in delivering exceptional customer service and support.

Responsibilities:

Customer Service:

  • Handle customer inquiries and provide solutions to complex scenarios
  • Escalate issues and demonstrate in-depth knowledge of our products and services
  • Make proactive recommendations to enhance the customer experience
  • Provide clear and concise information to customers and be an expert on our processes

Problem-Solving:

  • Actively review customer concerns and provide effective resolutions
  • Develop solutions and utilize standard operating procedures to improve customer satisfaction
  • Communicate with internal teams to resolve issues

Professionalism:

  • Display high levels of professionalism and interact positively with customers and internal teams
  • Ensure proper security procedures and policies are followed to maintain account confidentiality and personal information

Requirements:

  • 1+ years of experience in customer service or a call center (a plus, but not mandatory)
  • Bachelor's degree or equivalent
  • Flexible schedule, willing to work off-hours and weekends
  • Basic knowledge of Twitter and Facebook platforms
  • Computer proficiency required
  • Friendly and enthusiastic, social personality
  • Dependable and punctual with time management skills
  • Strong writing skills and impeccable attention to detail
  • Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
  • Advanced problem-solving skills with the ability to think creatively to resolve difficult situations

What We Offer:

  • A hybrid schedule with 3 days in-office per week and the flexibility to work from anywhere for up to 4 weeks per year


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