Customer Experience Associate
hace 1 semana
At Lyft, we're committed to building a transportation network that empowers people to move around their neighborhood and city without owning a car. Our goal is to lay the foundation for winning on bikes and scooters.
We're a growing team in Mexico City, and we're looking for talented individuals to join us. As a Customer Experience Associate, you'll play a critical role in delivering exceptional customer service and support.
Responsibilities:
Customer Service:
- Handle customer inquiries and provide solutions to complex scenarios
- Escalate issues and demonstrate in-depth knowledge of our products and services
- Make proactive recommendations to enhance the customer experience
- Provide clear and concise information to customers and be an expert on our processes
Problem-Solving:
- Actively review customer concerns and provide effective resolutions
- Develop solutions and utilize standard operating procedures to improve customer satisfaction
- Communicate with internal teams to resolve issues
Professionalism:
- Display high levels of professionalism and interact positively with customers and internal teams
- Ensure proper security procedures and policies are followed to maintain account confidentiality and personal information
Requirements:
- 1+ years of experience in customer service or a call center (a plus, but not mandatory)
- Bachelor's degree or equivalent
- Flexible schedule, willing to work off-hours and weekends
- Basic knowledge of Twitter and Facebook platforms
- Computer proficiency required
- Friendly and enthusiastic, social personality
- Dependable and punctual with time management skills
- Strong writing skills and impeccable attention to detail
- Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
- Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
What We Offer:
- A hybrid schedule with 3 days in-office per week and the flexibility to work from anywhere for up to 4 weeks per year
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