Customer Success Associate

hace 4 semanas

Xico, México Qualtrics A tiempo completo
About This Role

We're seeking a highly motivated and results-driven Customer Success Associate to join our team at Qualtrics. As a key member of our Customer Success organization, you will play a critical role in driving customer adoption, growth, and retention.

Key Responsibilities
  • Drive Customer Success at Scale by converting users into Qualtrics champions
  • Nurturing a high-volume of customers via digital touch campaigns and programs
  • Engage 1:1 with customers at critical points in the customer journey to ensure adoption and maturation
  • Monitor Customer Health Metrics and product engagement and intervene as early as possible when risks or issues arise
  • Hold Consulting calls for customers across the entire Scale Americas portfolio on speciality topics to drive usage, adoption and expansion
  • Partner with our global scale team on the Americas rollout strategy and execution of live events to maximize impact on customer adoption and maturation
  • Identify common customer challenges and actively suggest better solutions
  • Motivate our customers to conduct more research and carry their love of Qualtrics to other organizations
  • Raise critical customer concerns internally and mobilize resources to resolve issues
  • Collaborate with cross-functional teams, including Sales, Customer Operations, Renewals Team, Partners, and Professional Services, to evolve and scale our global service offerings
  • Prepare content that educates users at scale on how to fully utilize the platform
Requirements
  • Bachelor's degree
  • 1-2 years of experience in SaaS, strategy, consulting, operations, or an equivalent field
  • Strong communication and negotiation skills
  • Analytical mindset with the ability to translate data into actionable insights
  • Proven ability to track, prioritize, and drive multiple concurrent projects from beginning to end
  • Ability to work effectively in a fast-paced and dynamic environment
  • Interest in Software / Tech, you'll need to adopt our platforms easily. Previous experience with Qualtrics technology is a plus
  • Fluency in multiple languages is a plus
  • Gainsight experience is a plus
About Our Team

We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction. We love to collaborate with teams across the organization while also being able to work independently and be a self-starter. A passion for technology and innovation is a must.

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