Customer Experience Specialist

hace 5 días


Xico, México Clara A tiempo completo

About Clara

Clara is a leading spend management platform for companies in Latin America, offering a comprehensive solution that includes corporate cards, bill pay, financing options, and a highly-rated software platform used by thousands of successful companies across the region.

Job Summary

We are seeking a Customer Happiness Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving escalated issues, and ensuring customer satisfaction.

Key Responsibilities

  • Assist customers with inquiries, concerns, and issues related to our products and services.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Provide follow-up calls to customers to ensure issues are resolved and customers are satisfied.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.

Requirements

  • 2+ years of experience in a customer-facing role, preferably in the fintech industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in English (professional level) and Spanish (preferred).
  • Advanced skills in Microsoft Office and Google Drive.
  • Intermediate skills in CRM software (e.g., Hubspot).

What We Offer

  • Competitive salary and robust stock ownership plan.
  • Adaptable benefits package.
  • Opportunities for growth and professional development in a dynamic environment.
  • Chance to shape the future of B2B payments in Latin America and contribute to the region's economic competitiveness.


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