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Cloud Service Delivery Director

hace 1 mes

Guadalajara, Jalisco, México Epam Systems A tiempo completo
Job Title: Cloud Service Delivery Director

About the Role:
We are seeking a highly skilled Cloud Service Delivery Director to join our team at Epam Systems. As a key member of our organization, you will be responsible for championing service delivery coordination and oversight, ensuring the punctual fulfillment of client requirements.

Responsibilities:
- Collaborate with internal teams to forge a high-performance service delivery unit, finely tuned for efficiency
- Implement best practices in service delivery management, optimizing processes and fostering continuous enhancement
- Drive engagements based on KPIs and SLAs, embodying meticulousness in execution
- Possess a profound grasp of IT Service Management (ITSM) principles and practices, enabling seamless transition of services and KPI/SLA establishment
- Leverage performance data analysis to unveil areas ripe for improvement, devising actionable plans for enhancement

Requirements:
- Robust background in Service Delivery Management, ideally within Cloud projects
- Exceptional communication and interpersonal finesse, facilitating seamless collaboration across diverse teams and stakeholders
- Proficiency in English at B2+ level for effective communication with clients and internal teams

What We Offer:
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- Flexible work schedule and dress code

Estimated Salary: $80,000 - $120,000 per year