Senior Technical Operations Specialist

hace 1 semana


Xico, México Infor A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Operations Specialist to join our technical team in Mexico City.

Job Description

This is an exciting opportunity for a professional with strong technical skills and excellent communication abilities to provide technical support assistance to customers, answering complex questions on product function and usage via telephone and/or Internet.

As a primary support liaison between Infor and our customers, you will be responsible for communicating customer feedback to the appropriate product development area and maintaining information in our global knowledge base.

Responsibilities
  • Proactively keep customers informed of how and when problems are resolved, focusing on retention and reference ability.
  • Responsible for referring customers to other departments if necessary.
  • Contribute to and maintain information in our global knowledge base.
  • Develop product knowledge and identify areas for further specialization.
Requirements

To be successful in this role, you should have:

  • Customer-focused experience.
  • Experience analyzing data, researching, and solving functional software issues.
  • Previous experience working in a Technical Support role.
  • Full proficiency in English.
  • Troubleshooting experience.
Preferred Qualifications

Prior experience with:

  • Progress Databases.
  • Windows OS.
  • LINUX/AIX.
  • Cloud-based solutions.
  • SQL.
About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. Our mission is to help organizations like yours overcome market disruptions and achieve business-wide digital transformation.



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