Warranty Claims Specialist

hace 6 días


Monterrey, Nuevo León, México Johnson Controls A tiempo completo

Job Summary:

The Warranty Claims Specialist will be responsible for processing warranty claims, answering questions, and resolving warranty claims to completion. The ideal candidate will have strong analytical skills, be self-motivated, and have experience with warranty claim processing.

Key Responsibilities:

  • Process warranty claims utilizing the Warranty Navigator platform
  • Handle warranty related activities including data input, processing, and maintenance of warranty databases
  • Provide assistance to customers by processing data, answering product and claims related questions
  • Translate lessons learned and quality issues to continuous improvement workstreams and warranty reduction
  • Employ metrics to evaluate trends in warranty claims and improvements

Requirements:

  • Associate's degree or technical degree
  • 4 years of experience
  • Strong written and verbal English skills
  • Basic knowledge of HVAC required
  • Proficiency in Microsoft Suite Applications and internet software
  • Ability to navigate moderately complex databases

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