Operations Support Leader

hace 3 días


Xico, México Citi A tiempo completo

The Operations Support Leader is an intermediate management level position that provides full leadership and direction to a team of employees, ensuring seamless delivery of operations support services in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:

Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations

Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.

Analyze operations information and make evaluative judgements to solve problems

Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures

Identify hiring needs to ensure adequate staffing

Serve as a backup for manager, as needed

Requirements:

0-2 years of relevant experience

Demonstrated problem-solving and decision-making skills

Proven organization and time management skills

Working knowledge of financial industry preferred

Direct line management experience in a call center or production environment preferred

Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree/University degree or equivalent experience

This role requires strong leadership and motivational skills to drive team performance and achieve business objectives. The ideal candidate will have excellent organizational and time management skills, with the ability to analyze complex data and make informed decisions.

In this role, you will be responsible for providing guidance and coaching to team members, while also developing and implementing process improvements to increase efficiency and productivity.

Citi offers a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. This is a full-time position, and we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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