Team Lead of Customer Experience France

hace 20 horas


Ciudad de México, Ciudad de México Factorial Hr A tiempo completo
Lead Customer Experience Team in France

We're seeking a seasoned Team Lead to spearhead our French Customer Experience team and drive business growth. As a key member of our leadership team, you'll oversee a dedicated team of Account Managers, fostering a culture of excellence, teamwork, and respect.

Key Responsibilities:
  • Lead and guide a team of 8-10 Account Managers, ensuring high performance and achievement of set targets.
  • Regularly monitor team performance metrics, identifying areas for improvement and implementing tailored strategies to drive business growth.
  • Collaborate with the Talent team to develop and implement robust recruitment and retention strategies.
  • Design, evaluate, and execute innovative strategies to maximize customer retention, upselling opportunities, and revenue amplification.
  • Drive motivation within the team by providing consistent and constructive feedback.
Requirements:
  • Proven experience managing customer-oriented individual contributors, ideally in a Customer Experience team.
  • Strong analytical skills and a problem-solving mindset, with a track record of driving customer retention and upselling.
  • Fluent in French and English, with Spanish a plus.
  • Passion for technology, the digital world, and innovation.
What We Offer:
  • A high-growth, multicultural, and friendly environment.
  • Flexible schedules, pet-friendly, and no dress code.
  • Structured Career Paths & Salary from 40,000 to 50,000 OTEs.

At Factorial, we're dedicated to helping SMEs automate HR workflows and make better business decisions. Join us in shaping the future of HR technology and driving business growth in France.


  • Team Lead of CX France

    hace 2 días


    Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    Job Title: Team Lead of CX FranceWe are seeking a highly skilled and experienced Team Lead to join our French Customer Experience team at Factorial HR. As a Team Lead, you will be responsible for leading a dedicated team of 8-10 Account Managers, fostering a culture of fun, well-being, teamwork, and respect, with high performance, excellence, and achievement...


  • Ciudad de México, Ciudad de México Maryruth'S A tiempo completo

    **Job Summary**The Customer Care Team Leader is responsible for guiding, providing instructions, and directing the Customer Care Team, ensuring compliance with company guidelines in terms of the quality of service provided to the customers, serving as a touch-point in assisting the Customer Care Representatives in responding to customer inquiries and...


  • Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our After-Sales Support team at VusionGroup. As a key member of our support team, you will be responsible for managing our Level 1 external service provider and Level 2 support, ensuring the effective resolution of support requests, and coaching and leading the...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:Marken, a subsidiary of UPS, is seeking a Customer Service Team Lead to provide enhanced customer services and operational support. The successful candidate will oversee daily operations, monitor service levels, and ensure timely delivery of shipments.Main Responsibilities:Oversee daily customer service...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.Main Responsibilities:Oversee daily customer service operations and ensure...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your Key ResponsibilitiesYou will report to...


  • Ciudad de México, Ciudad de México Emma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Excellence Team Lead to join our team at Emma. As a key member of our Customer Strategy Team, you will be responsible for developing and implementing strategies to drive customer success and excellence across multiple markets.Key ResponsibilitiesDevelop and lead projects to improve...


  • Ciudad de México, Ciudad de México Emma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Excellence Team Lead to join our team at Emma. As a key member of our Customer Strategy Team, you will be responsible for developing and implementing strategies to drive customer success and excellence across multiple markets.Key ResponsibilitiesDevelop and lead projects to improve...


  • Ciudad de México, Ciudad de México Voyagu A tiempo completo

    Voyagu: A Dynamic and Innovative Travel AgencyWe are a leading travel agency based in the US, specializing in delivering exceptional air travel services to premium clients. With operational hubs in Mexico City and Warsaw, we are committed to providing the best customer experience in the industry.About the RoleWe are seeking a highly skilled and experienced...


  • Ciudad de México, Ciudad de México OpenTable A tiempo completo

    {"title": "Director of Global Onboarding and Customer Experience", "content": "Lead the Way in Global OnboardingAt OpenTable, we're committed to delivering exceptional experiences for our customers and partners. As the Director of Global Onboarding and Customer Experience, you'll play a critical role in shaping our onboarding process to meet the evolving...


  • Ciudad de México, Ciudad de México Adi Global Distribution A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Adi Global Distribution. As a key member of our operations team, you will be responsible for managing returns, coordinating customer billing, reviewing forecast reports, and leading the order processing team.Key Responsibilities:Manage returns and...


  • Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Manager to join our After-Sales Support team at VusionGroup. As a key member of our team, you will be responsible for managing our Level 1 external service provider and Level 2 support, ensuring the effective resolution of support requests in compliance with our organizational rules and...


  • Ciudad de México, Ciudad de México Voyagu A tiempo completo

    Customer Support LeaderVoyagu is a dynamic and innovative travel agency based in the US, focused on delivering exceptional air travel services to premium clients. With operational hubs in Mexico City and Warsaw, we are poised for significant growth and transformation.We are seeking a seasoned Customer Support Leader to join our team. The ideal candidate will...

  • Customer Care Team Lead

    hace 4 semanas


    Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

    Are you a seasoned leader looking to take on a new challenge? We're seeking a highly skilled Customer Care Supervisor to join our team at Assurant's Global Capability Center.Key Responsibilities:Lead a team of 15 to 30 professionals, driving performance and productivity through effective coaching, training, and motivation.Collaborate with clients to gather...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of our customers who contact us directly through various media.Your Key Responsibilities:Report to the Customer Contact...

  • Housekeeping Team Lead

    hace 4 semanas


    Ciudad de México, Ciudad de México Anytime Cleaners A tiempo completo

    Housekeeping Team Lead Job Description **About the Role** We are seeking a highly skilled and experienced Housekeeping Team Lead to join our team at Anytime Cleaners. As a key member of our housekeeping team, you will be responsible for leading and supervising a team of housekeeping staff to ensure the highest standards of cleanliness and customer...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Key ResponsibilitiesReport to the Customer...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of our customers who contact us directly through various media.Your Key Responsibilities:Report to the Customer Contact...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of our customers who contact us directly through various media.Your Key ResponsibilitiesReport to the Customer Contact Centre...


  • Ciudad de México, Ciudad de México AMEX A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Leader to join our team in Argentina. As a key member of our Customer Engagement Network, you will be responsible for leading a team of Customer Care Professionals and driving exceptional customer experiences.Key ResponsibilitiesLead a team of Customer Care Professionals to...