Team Lead of CX France
hace 2 días
We are seeking a highly skilled and experienced Team Lead to join our French Customer Experience team at Factorial HR. As a Team Lead, you will be responsible for leading a dedicated team of 8-10 Account Managers, fostering a culture of fun, well-being, teamwork, and respect, with high performance, excellence, and achievement of set targets.
Key Responsibilities:- Lead and guide a team of Account Managers to achieve set targets and drive business growth.
- Regularly monitor team performance metrics, identifying areas for improvement, and implementing tailored strategies to drive team and business growth.
- Develop and implement robust recruitment and retention strategies with the Talent team to build the best teams.
- Design, evaluate, analyze, and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification.
- Drive motivation within the team by providing consistent and constructive feedback, and fostering hands-on leadership.
- Collaborate cross-functionally with different teams, leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.
- Proven experience managing customer-oriented individual contributors; ideally in a Customer Experience team, with a track record of driving customer retention and upselling.
- Strong analytical skills and a problem-solving mindset; data insights to drive informed decisions is key.
- Fluent in French and English, Spanish is a plus.
- Tech-savvy, passion for technology, the digital world, and innovation is a must.
- High growth, multicultural, and friendly environment.
- Save expenses with Cobee and get your salary in advance with Payflow.
- Healthy life with Gympass and Alan as private health insurance.
- Breakfast in the office, organic fruit, and free caffeine and theine.
- Flexible schedules, pet-friendly, and no dress code.
At Factorial HR, we are committed to helping SMEs automate HR workflows, centralize people data, and make better business decisions. We are a fast-growing company founded in 2016, with a super diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and the USA. We own it: We take responsibility for every project. We learn and teach: We're dedicated to learning something new every day and, above all, sharing it. We partner: Every decision is a team decision. We trust each other. We grow fast: We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website.
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