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Customer Support Team Lead
hace 2 meses
We are seeking a highly skilled and experienced Customer Support Team Lead to join our After-Sales Support team at VusionGroup. As a key member of our support team, you will be responsible for managing our Level 1 external service provider and Level 2 support, ensuring the effective resolution of support requests, and coaching and leading the team to maximize customer satisfaction.
Key Responsibilities- Manage Support Team: Oversee the daily operations of the support team, ensuring that all support requests are handled efficiently and effectively.
- Coaching and Development: Provide coaching and guidance to support team members to improve their skills and knowledge, and to ensure that they are equipped to handle complex support requests.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Customer Satisfaction: Ensure that customer satisfaction is consistently high, and that all support requests are resolved to the customer's satisfaction.
- Team Performance: Monitor and analyze team performance, identifying areas for improvement and implementing changes to increase productivity and efficiency.
- Experience: Minimum of 2+ years of experience in a customer support or team lead role.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and other stakeholders.
- Education: Bachelor's degree or equivalent.
VusionGroup is a fast-growing, fast-paced retail tech company that is committed to helping retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable. We believe in the importance of customer satisfaction and are looking for a highly skilled and experienced Customer Support Team Lead to join our team.
