Customer Experience Intelligence Senior Analyst

hace 2 días


Xico, México Didi Global A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Intelligence Senior Analyst to join our team at DiDi Global. As a key member of our Customer Experience area, you will play a critical role in strategically managing customer experiences throughout their journey with our company.

Key Responsibilities:

  • Understand the information needs of the CX team and other internal clients within the organization.
  • Alert the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.
  • Generate solid data-driven recommendations that lead to actions that impact our customer's experience.
  • Design reports and alerts to facilitate access to information for internal clients within the organization.
  • Support Business Process areas and other stakeholders to integrate user manuals of reports and required documentation to assure their correct usage.
  • Train users about using reports to solve relevant business cases and promote data-driven decision making.

Requirements:

  • At least 3 years of experience working in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Finance, Strategic Planning, Business Consulting).
  • Preferred background: Bachelor of Engineering, Mathematics, Finance, Economics, and other affine disciplines.
  • Analysis and Synthesis skills.
  • Result Oriented.
  • Passion for Continuous Improvement.
  • Passion for numbers.
  • Strong business-sense.
  • Communication and Team Work skills.
  • Required: Excel, intermediate SQL, Plus: Python, R.
  • Fluent English speaker. Portuguese is a plus.

About DiDi Global

DiDi Global Inc. is the world's leading mobility technology platform. We offer a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

We provide car owners, drivers, and delivery partners with flexible work and income opportunities. We are committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.

We strive to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.



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