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Customer Experience Insights Analyst
hace 2 meses
**About OpenTable**
As a leading provider of online restaurant reservations and table management solutions, OpenTable is a pioneer in the hospitality industry. With a vast network of restaurants, bars, and other venues, we offer a unique perspective on the world of hospitality.
**The Role**
We are seeking a skilled Data Analyst to join our team and contribute to our mission of delivering exceptional customer experiences. As a CX Data Analyst, you will play a pivotal role in harnessing the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty.
**Key Responsibilities**
- Develop and maintain data-driven insights to inform business decisions
- Analyze customer behavior and preferences to identify opportunities for growth
- Collaborate with cross-functional teams to implement data-driven strategies
- Monitor and report on key performance indicators (KPIs) to measure success
**What You'll Need**
- Strong analytical and problem-solving skills
- Experience with data analysis and visualization tools
- Ability to communicate complex data insights to non-technical stakeholders
- Collaborative mindset and strong teamwork skills
**What We Offer**
- A dynamic and inclusive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a leading company in the hospitality industry