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Customer Experience Insights Analyst

hace 2 meses


Xico, México Opentable A tiempo completo

**About OpenTable**

As a leading provider of online restaurant reservations and table management solutions, OpenTable is a pioneer in the hospitality industry. With a vast network of restaurants, bars, and other venues, we offer a unique perspective on the world of hospitality.

**The Role**

We are seeking a skilled Data Analyst to join our team and contribute to our mission of delivering exceptional customer experiences. As a CX Data Analyst, you will play a pivotal role in harnessing the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty.

**Key Responsibilities**

  • Develop and maintain data-driven insights to inform business decisions
  • Analyze customer behavior and preferences to identify opportunities for growth
  • Collaborate with cross-functional teams to implement data-driven strategies
  • Monitor and report on key performance indicators (KPIs) to measure success

**What You'll Need**

  • Strong analytical and problem-solving skills
  • Experience with data analysis and visualization tools
  • Ability to communicate complex data insights to non-technical stakeholders
  • Collaborative mindset and strong teamwork skills

**What We Offer**

  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading company in the hospitality industry