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Operations Supervisor Senior

hace 2 meses


Xico, México Citi A tiempo completo

The Senior Operations Supervisor is a key leadership position at Citi, responsible for providing strategic direction and guidance to a team of employees in the Operations Support department. The primary objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:

  • Lead and mentor a team of Operations Support professionals, delegating tasks and responsibilities to ensure efficient operations and recommending new work procedures to streamline processes.
  • Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including making recommendations on pay increases, promotions, and terminations.
  • Analyze operations information and make evaluative judgments to solve problems and identify opportunities for improvement.
  • Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
  • Identify hiring needs to ensure adequate staffing and serve as a backup for the manager as needed.
  • Exercise independence of judgment and autonomy, with the ability to operate with a limited level of direct supervision.
  • Act as a subject matter expert (SME) to senior stakeholders and/or other team members, providing guidance and support as needed.
  • Manage teams and fulfill client needs while providing an exceptional client experience, measured by specific metrics.

Qualifications:

  • 2-5 years of related business experience, including at least one year of supervisory experience.
  • Proficient in Microsoft Office and other business software.
  • Proactive leadership and motivational skills, with the ability to inspire and guide a team.
  • Proven organization and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Demonstrated problem-solving and decision-making skills, with the ability to analyze complex information and make informed decisions.
  • Consistently demonstrates clear and concise written and verbal communication skills, with the ability to effectively communicate with stakeholders at all levels.

Education:

Bachelor's degree or equivalent experience in a related field.

This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.