Service Leadership Manager, Citi
hace 3 semanas
The Service Sr. Supervisor role at Citi is an exciting opportunity for a seasoned professional to lead a team of customer service experts and drive exceptional client experiences.
This intermediate-level position plays a critical role in ensuring the best-in-class customer care while fostering valuable relationships with clients.
Key Responsibilities- Lead and develop a team of 15-25 care professionals, focusing on consistent performance metric achievement and effective customer service delivery.
- Develop leaders' skills and provide growth opportunities through guidance and mentorship, aligning with succession planning.
- Evaluate team performance and make recommendations for staffing, pay increases, promotions, terminations, and other strategic decisions.
- Create and execute realistic action plans and timelines for the team, prioritizing attention to detail and performance excellence.
- Drive organizational change through innovation and process improvement, eliminating friction points for the team.
- Achieve team performance excellence, ensuring high-quality and high-volume productivity.
To be successful in this role, you will need:
- 2-5 years of relevant experience in a Customer Service role.
- Proficient project management skills.
- Effective written and verbal communication.
- Influencing and relationship management skills.
- Proficient with Microsoft Office.
Citi is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary range of $80,000 - $120,000 per year, depending on location and experience.
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