Front Desk Operations Manager

hace 4 semanas


Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo
Job Description

This role involves overseeing front desk operations, providing exceptional guest service, and leading a team to ensure consistent customer satisfaction.

We are looking for an experienced professional who can assign and instruct team members in details of work, monitor lobby traffic, and make staffing adjustments accordingly. The successful candidate will also be responsible for resolving customer complaints, training, supervising, scheduling, and evaluating staff performance.

Key Responsibilities:
  • Oversight of front desk operations
  • Providing exceptional guest service
  • Leading a team to achieve consistent customer satisfaction
  • Assigning and instructing team members
  • Monitoring lobby traffic and making staffing adjustments
  • Resolving customer complaints
  • Training, supervising, scheduling, and evaluating staff performance
Our Team is Hiring

Hilton Worldwide, Inc. is the leading global hospitality company, with a long history of offering luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels. We pride ourselves on providing exceptional guest experiences across our global brands.

About Hilton Worldwide, Inc.

We are dedicated to continuing our tradition of providing remarkable hospitality experiences around the world every day. Our vision is to fill the earth with the light and warmth of hospitality, which unites us as a team to create unforgettable experiences for our guests.

What We Offer:
  • A competitive estimated salary range of $45,000 - $65,000 per year, depending on location and experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Opportunities for career advancement and professional growth


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