Customer Service Team Leader
hace 1 mes
About the Role
The Customer Service Team Leader is a leadership position that oversees the front desk services at Thompson Playa Del Carmen. The ideal candidate will have a strong desire to grow, a positive and professional attitude, and excellent communication skills.
Responsibilities
- Monitor Front Desk services quality to ensure guest satisfaction before, during, and after their stay.
- Drive team engagement and ensure amazing service for our guests.
- Schedule and train team members as needed.
- Handle complaints in a professional manner.
Requirements
- Minimum 1 year of work experience as a Front Desk Supervisor.
- Excellent presentation and service attitude.
- Refined verbal and written communication skills.
- Knowledge of Opera system and World of Hyatt Program is desirable.
- Ability to work efficiently and professionally during rush operations.
Compensation Package
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience.
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