Front Desk Supervisor

hace 4 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

About the Role

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We are seeking a skilled and experienced Front Desk Supervisor to join our team at The St. Regis Kanai Resort Riviera Maya, Mexico.

Job Summary:

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The Front Desk Supervisor will be responsible for assisting staff with expediting problem payments, following up with guests regarding satisfaction with guest-related issues, and processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

The successful candidate will also be responsible for setting up accurate accounts for each guest upon check-in, anticipating sold-out situations, and obtaining satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

In addition, the Front Desk Supervisor will be responsible for blocking rooms in the computer, identifying designated requirements and requests, and coordinating with Housekeeping to track readiness of rooms for check-in.

Responsibilities:

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  • ">
  • Assist staff with expediting problem payments (e.g., problems processing credit card).">
  • Follow up with guests regarding satisfaction with guest-related issues.">
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.">
  • Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).">
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.">
  • Block rooms in the computer and identify designated requirements and requests.">
  • Coordinate with Housekeeping to track readiness of rooms for check-in.">
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Requirements:

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To be successful as a Front Desk Supervisor, you will need:

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  • ">
  • A high school diploma or G.E.D. equivalent.">
  • At least 1 year of related work experience.">
  • No supervisory experience.">
  • No license or certification is required.">
">

About Marriott International, Inc

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Marriott International, Inc is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

We believe that diversity and inclusion are key drivers of innovation and success, and we strive to create a welcoming environment where everyone can do their best work.

We offer competitive salaries, benefits, and opportunities for professional growth and development.

Estimated Salary: $45,000 - $60,000 per year

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Note:

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This salary estimate is based on industry standards and may vary depending on location, experience, and other factors.



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