Luxury Hotel Front Desk Representative

hace 18 horas


Quintana Roo, México Accor Hotels A tiempo completo
Overview

SLS Barcelona, a five-star urban resort, brings seaside glamour and excellence to Barcelona's waterfront district.

The hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.

This 5-star hotel features a terrace off every guestroom, offering rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, and a state-of-the-art fitness centre.

About the Role

We're seeking a talented and enthusiastic individual to join our team as a Luxury Hotel Front Desk Representative.

As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Responsibilities
  • Deal with the arrival and departure processes for all guests, ensuring data accuracy in all systems.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle credit transactions, ensuring accuracy of guest billing.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
  • Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
Requirements
  • Able to multitask and work in a fast-paced environment.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.
What We Offer
  • An estimated salary of €30,000 per year.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Work with a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
About Us

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.



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