SAP Enterprise Cloud Services Specialist
hace 1 día
We are seeking a highly skilled SAP Enterprise Cloud Services Specialist to join our team at SAP SE. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.
Key Responsibilities- Act as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs.
- Collaborate with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
- Operate as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- Act as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management, and Problem Management.
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems.
- Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Join Our TeamSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
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