Major Incident Manager, Enterprise Cloud Services, SAP
hace 17 horas
Unlock Your Potential as a Major Incident Manager
SAP is seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team. As a key member of our technical operations team, you will be responsible for managing major incidents and ensuring the smooth operation of our HANA Enterprise Cloud (HEC) services.
Key Responsibilities:
- Manage major incidents and make tactical decisions to restore services in minimum time
- Collaborate with cross-functional teams to resolve incidents and improve service quality
- Develop and maintain incident management processes and procedures
- Provide expert-level technical support and guidance to customers and internal stakeholders
- Stay up-to-date with industry trends and emerging technologies to drive innovation and improvement
Requirements:
- 10+ years of experience in IT infrastructure management, with a focus on incident management
- Proven track record of managing complex technical issues and improving service quality
- Strong technical skills, with expertise in cloud computing, networking, and database management
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
- ITIL certification and experience with incident management frameworks
About SAP:
SAP is a global leader in enterprise software and services, with a commitment to innovation and customer satisfaction. Our Enterprise Cloud Services team is dedicated to delivering high-quality services and support to our customers, and we are seeking a talented and motivated individual to join our team.
What We Offer:
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a global leader in enterprise software and services
EOE AA M/F/Vet/Disability:
SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment, and we will provide reasonable accommodations to applicants with disabilities.
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