Major Incident Manager, Enterprise Cloud Services, SAP

hace 2 semanas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

About the Role

We are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team at SAP. As a Major Incident Manager, you will be responsible for managing and resolving complex technical incidents that impact our customers' business operations.

Key Responsibilities

  • Manage and resolve complex technical incidents, ensuring minimal downtime and impact on customers' business operations
  • Collaborate with cross-functional teams, including technical support, engineering, and management, to resolve incidents
  • Develop and maintain incident management processes and procedures to ensure consistency and efficiency
  • Provide technical guidance and support to customers and internal stakeholders during incidents
  • Conduct root cause analysis and implement corrective actions to prevent future incidents

Requirements

  • 10+ years of experience in IT infrastructure management, with a focus on incident management
  • Proven track record of managing and resolving complex technical incidents
  • Strong technical skills, including knowledge of cloud computing, networking, and operating systems
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
  • ITIL certification and experience with incident management processes and tools

About SAP

SAP is a leading provider of enterprise software and services, with a global presence and a commitment to innovation and customer satisfaction. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
  • Access to cutting-edge technology and tools
  • A global company with a presence in over 180 countries

EOE AA M/F/Vet/Disability:

SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment, and we provide reasonable accommodations to applicants with disabilities.



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