Senior Technical Operations Specialist

hace 3 semanas


Xico, México Qualtrics A tiempo completo

At Qualtrics, we're pushing the boundaries of experience management. Our software empowers top brands to deliver exceptional frontline experiences, build high-performing teams, and design products people love. As a global leader in the Experience Management category, serving over 18,000 clients worldwide, we're not just a platform – we're innovators and stewards of this growing field.

You'll be part of a dynamic team that thrives on setting ambitious goals and achieving them with agility. Strategic risks are encouraged, and complex problems are solved collaboratively, ensuring everyone has a voice and contributes to finding the best solution. Growth opportunities won't find you; you'll discover them yourself. Join our mission to bring humanity, connection, and empathy back to business, alongside over 6,000 like-minded individuals across the globe.

**Job Title: Senior Technical Operations Specialist**

**Why We Need This Role**
- We're seeking an experienced technical operations specialist to support our Engineering Services team. If you're technically curious, confident, and have a knack for solving problems, you'll thrive in this role. You'll dive deep to understand and address root causes, not just symptoms. Your responsibilities will include identifying trends and developing solutions or processes to reduce support efforts for custom engineering services and products.

**Your Path to Success**
- Blow away your customers' expectations every time.
- Enjoy working with diverse technologies and problem domains.
- Collaborate effectively and have fun doing it.
- Stay adaptable and switch contexts when needed to tackle emergent issues or seize timely opportunities.

**How You'll Grow**
- You'll lead the charge in increasing visibility and tooling for our current services, including modernizing monitoring systems and processes.
- Demonstrate composure under pressure, communicate effectively with various stakeholders, and drive results.

**Key Responsibilities**
- Significantly impact common issue resolution through automation.
- Collaborate with customers, support, and client success teams to triage and verify potential problems.
- Work with multiple engineering and delivery teams to identify configuration and software issues.
- Partner with technical leads and program managers on client communications and operational initiatives.
- Develop and maintain dashboards, monitoring, and alerting systems in various platforms.
- Build systems to audit and measure customer program execution reliability (program health).
- Fine-tune systems to reduce detection and resolution times, conduct operational readiness reviews, and automate continuous operation.
- Support service level agreements and build related systems.
- Execute regular maintenance activities, including ticket resolution and root cause analysis.

**What We're Looking For**
- Bachelor's degree in a technical field, such as IT, Engineering, Math, Physics, or Computer Science, with relevant coursework or minor. Computer Science degree preferred but not required.
- Experience with JavaScript, Python, HTML, CSS, or other scripting/coding languages.
- Good curiosity and willingness to learn.
- High organization and attention to detail skills.
- Excellent leadership, verbal, and written communication skills, including technical writing.
- Experience with Unix/Linux operating systems.
- Ability to learn new tools and demonstrated software development/technical operations experience.
- Excellent troubleshooting skills and ability to identify root causes.
- Proven ability to understand large systems, drilling down to code level.
- Experience in 24/7 production environments is a plus.
- SQL or database experience is a plus.



  • Xico, México Infor A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Operations Specialist to join our technical team in Mexico City.Job DescriptionThis is an exciting opportunity for a professional with strong technical skills and excellent communication abilities to provide technical support assistance to customers, answering complex questions on product...


  • Xico, México Yanfeng International Automotive Technology Co. Ltd. A tiempo completo

    Job Title: Senior Customs Operations SpecialistAbout Us:Yanfeng International Automotive Technology Co. Ltd. is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive safety.We have over 240 locations and approximately 67,000 employees worldwide, with a technical team of 4,200 experts in ten R&D...


  • Xico, México Medtronic A tiempo completo

    About the RoleWe are seeking a highly skilled Senior IT Operations Specialist to join our team at Medtronic. As a key member of our data center operations team, you will play a critical role in ensuring the smooth operation of our IT systems.Job SummaryThe Senior IT Operations Specialist will be responsible for monitoring and maintaining the health of our IT...


  • Xico, México Kyndryl A tiempo completo

    We design, build, manage and modernize critical technology infrastructure. As a Technical Operations Specialist, you'll perform batch operations, analyze issues and resolve/route them as necessary. You'll collaborate with talented teams on innovative projects shaping the future of our industry.Key ResponsibilitiesBatch Operations: Perform batch operations...


  • Xico, México Tata Consultancy Services A tiempo completo

    Tata Consultancy Services is a leading IT services company seeking an experienced professional to join their team. The ideal candidate will have a strong background in monitoring and be able to oversee the technical operations of our systems.Estimated salary for this position ranges from $90,000 to $140,000 per annum, depending on location and experience.Job...


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking an exceptional Senior Business Finance Operations Specialist to join our Finance Operations team in Mexico City. In this key role, you will be responsible for driving process improvements and streamlining financial operations across various functions.


  • Xico, México Lseg (London Stock Exchange Group) A tiempo completo

    At LSEG, we are seeking a highly skilled Senior Business Operations Specialist to join our team.Job SummaryWe are looking for an experienced professional to provide administrative support to our sales and account management teams.Key Responsibilities


  • Xico, México Citigroup Inc. A tiempo completo

    Citigroup Inc. is seeking a skilled Senior Financial Operations Specialist to join our team. In this role, you will be responsible for providing financial operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.The...


  • Xico, México Citi A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Senior Operations Support Specialist to join our team. This role is an exciting opportunity for a talented individual to contribute to the success of our organization.The ideal candidate will have a strong background in operations support, with experience in record maintenance, storage, and...


  • Xico, México Citi A tiempo completo

    Citi seeks an experienced Operations Support Specialist to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.The successful candidate will serve as the liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless communication and...


  • Xico, México Cisco Systems A tiempo completo

    Role SummaryWe are seeking a highly skilled Senior Network Operations Specialist to join our team in supporting Cisco's Cloud Collaboration solutions worldwide. As a member of our Cloud Collaboration Family with Cisco Managed Services (CMS), you will play a critical role in providing second/third level technical support for Cisco Cloud Collaboration...


  • Xico, México Teradata A tiempo completo

    Company OverviewTeradata is a leading provider of cloud-based data analytics solutions. As a Senior Financial Operations Specialist, you will play a critical role in driving financial operations responsibilities for our project setup, maintenance, and performance reporting.Job DescriptionWe are seeking a highly skilled and experienced individual to join our...


  • Xico, México Citi A tiempo completo

    Operations Support Role at CitiThe Operations Support Specialist 4 is an entry-level position providing day-to-day operations support in alignment with Citi's infrastructure and processes. This includes record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Operations -...


  • Xico, México Sovos Compliance A tiempo completo

    Unlock Your Potential with Sovos ComplianceWe're a leading provider of tax compliance solutions, and we're seeking a skilled Senior Technical Support Specialist to join our team.About the Role:Provide exceptional technical support to internal and external customers, resolving production issues and improving processes.Analyze complex problems, identify root...


  • Xico, México Citi A tiempo completo

    Job OverviewCiti, a leading global financial services company, is seeking a Senior Loan Operations Quality Assurance Specialist to join its team.This role offers an exciting opportunity for a detail-oriented professional with strong analytical skills and a passion for quality assurance to make a meaningful impact in the company's loan operations function.


  • Xico, México Ntt Data A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Technical Integration Specialist to join our team in Mexico City. This role requires expertise in the integration of company and multi-vendor systems solutions, including hardware, software, and networking products as well as operating systems.The ideal candidate will have experience with on-site and/or...


  • Xico, México Nubank A tiempo completo

    About NubankNubank is a pioneering digital banking platform that has revolutionized the financial landscape in Latin America. Founded in 2013, our mission is to provide innovative and customer-centric services that empower individuals to take control of their finances.About the TeamWe are seeking a highly skilled Senior Operations Specialist to join our team...


  • Xico, México Simcorp A tiempo completo

    **About SimCorp**We are a leading provider of integrated investment management solutions, serving over 50% of the world's top 100 financial companies. Our global team of 2,800+ colleagues from diverse backgrounds delivers services 24/7 through delivery centers around the world.As an independent subsidiary of the Deutsche Börse Group, we leverage our...


  • Xico, México Gsb Solutions A tiempo completo

    **About the Role**Gsb Solutions is seeking a highly skilled Senior Automotive Technical Specialist to join our team.**Key Responsibilities:**Provide expert technical support for automotive clientsDevelop and maintain deep knowledge of automotive diagnostics and diagnostic toolsAnalyze and resolve complex technical issues**Requirements:**8+ years of...


  • Xico, México Citi A tiempo completo

    About the RoleThe Operations Support Specialist 4 is an entry-level position that provides day-to-day operations support in alignment with Citi's operations support infrastructure and processes.This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The specialist will follow established...