Customer Experience and Omnichannel Strategy Lead

Job Title: Strategy and Planning LeadDiDi Global Inc. is a leading mobility technology platform that offers a wide range of app-based services across various markets. We are seeking a highly skilled Strategy and Planning Lead to join our team in Mexico and Latin America.Key Responsibilities:Aid the Ops Director and leadership in defining the main stages for...

Job Title: Omnichannel ManagerAbout the Role:We are seeking a highly skilled and experienced Omnichannel Manager to join our team at Essity Ab. As an Omnichannel Manager, you will be responsible for building, managing, and developing our e-commerce channel to drive sales growth and conversion.Key Responsibilities:Execute e-commerce strategy to drive sales...

We are seeking a seasoned Customer Experience Lead to join our team at Qualtrics. As a key member of our Customer Experience (CX) Professional Services team, you will play a pivotal part in our success by leading the design and delivery of impactful customer experience programs. You will contribute to the initial onboarding experience, build lasting client...

About the RoleWe are seeking a highly skilled and experienced Omnichannel Manager to join our team at Essity Higiene Y Salud México, S.A. De C.V. As an Omnichannel Manager, you will be responsible for building, managing, and developing our e-commerce channel to drive sales growth and conversion.Key ResponsibilitiesExecute e-commerce strategy to drive sales...

Job DescriptionWe are seeking a highly skilled Digital Experience Strategist to join our team at Bayer. As a key member of our marketing team, you will be responsible for shaping and executing comprehensive omnichannel strategies that drive customer engagement and loyalty.Key Responsibilities:Develop and implement omnichannel communication strategies that...

Job SummaryWe are seeking a highly skilled Customer Experience Delivery Manager to lead the design, implementation, and ongoing analysis & optimisation of agreed brands across selected Emerging Market Countries.Key ResponsibilitiesSupport the execution of omnichannel integrated campaigns for priority market/brands in a timely manner, with clear customer...

Talent Strategy and Employee Experience LeaderThe Talent Strategy and Employee Experience Practice at Mercer provides advice to a wide range of clients, helping them to develop their HR / Talent programs and practices. Our team is seeking a solid Manager to join the Transformation Talent Strategy area who could support the team in designing proposals,...

About the RoleWe are seeking a highly skilled Omnichannel Business Strategist to join our team at Essity. As a key member of our organization, you will be responsible for developing and executing e-commerce strategies to drive sales growth and conversion.Key ResponsibilitiesExecute e-commerce strategy to drive sales growth and conversionDrive negotiations...

Role OverviewAt Factorial, we're looking for a Team Lead to spearhead our mission of creating the highest satisfaction levels for our Portuguese customers at every touchpoint. As a key member of our Portuguese Customer Experience team, you will report directly to the Director of Account Management and collaborate with other Area Managers to drive business...

About the RoleWe are seeking a seasoned Customer Experience Program Manager to lead our Delivery Customer Experience Program in Latin America. As a key member of our team, you will play a pivotal role in shaping and executing strategic initiatives that enhance customer satisfaction and drive operational excellence.Your ResponsibilitiesManage complex...

**Transforming Healthcare through Supply Chain Excellence**Baxter is a leading global healthcare company that is deeply connected by its mission to save and sustain lives. As a Fulfillment Strategy Lead, you will play a critical role in driving operational excellence and improving outcomes for millions of patients worldwide.**Your Key Responsibilities:**Lead...

Customer Service Content Strategy Program ManagerAt Netflix, we're shaping the future of global entertainment by providing exceptional customer experiences. Our Global Customer Service organization focuses on delivering amazing interactions for our subscribers worldwide. We're seeking a talented Program Manager to join our team in Mexico City, Mexico, to...

Marketing Coordinator Role OverviewViatris empowers people worldwide to live healthier at every stage of life. As a Marketing Coordinator, you will play a crucial role in executing and following up on omnichannel marketing strategies aligned with the life cycle and specific objectives of each pain portfolio brand.Key responsibilities include:Data analysis...

Job Title: Customer Experience Senior Manager Food DeliveryAt Didi Global, we are seeking a highly skilled and experienced Customer Experience Senior Manager to lead our food delivery CX strategy and operations. As a key member of our team, you will be responsible for creating exceptional customer experiences, elevating our services, and championing a...

At Lyft, our mission is to provide exceptional transportation experiences. To achieve this, we rely on our team members to drive outstanding customer outcomes. The Support Escalations Team Lead plays a crucial role in ensuring their team consistently meets its goals.This role involves leading and managing a team, providing strategic direction, ongoing...

About the RoleWe are seeking a highly skilled Customer Segment Team Lead to join our team at Amazon Web Services Mexico S. De R.L. De C.V. As a key member of our Professional Services team, you will be responsible for leading and/or supporting significant customer programs during the solution and pursuit stages, developing a long-term Professional Services...

Company Overview:DiDi Global Inc. is a leading mobility technology platform, offering a wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa. These services include ride-hailing, taxi-hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial...

Job SummaryWe are seeking a highly skilled Customer Practice Manager, Professional Services to lead and support significant customer programs during the solution and pursuit stages. The ideal candidate will develop a long-term Professional Services strategy and execute that strategy with customers, serving as a trusted advisor and driving business growth.Key...

Customer Service Lead - MexicoThis role is responsible for delivering excellent service to customers in Mexico through timely order processing, following the global strategy of OTC process, and developing new tools in the ERP to improve efficiency. The Customer Service Lead must understand the end-to-end process and provide recommendations to avoid extra...

Job SummaryThe Strategy Function Group Manager is responsible for leading multiple teams of senior professionals through other senior managers. This role requires a broad and comprehensive understanding of different systems, theories, and practices relevant to the function, as well as practical experience of multiple business cycles.The job requires in-depth...