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Retention Manager
hace 2 meses
About the Role
In this exciting opportunity, you will lead a team of retention specialists in a global software company, driving business growth and customer success.
- Develop and manage talent and performance within the team.
- Establish new teams as needed and drive them to meet goals set in collaboration with senior management.
- Focus on priority touchpoints, leveraging sales enablement tools and processes.
- Facilitate conversations that reinforce the value of current TR solutions.
- Apply broad perspectives to identify solutions to complex customer problems.
About You
You're a fit for the role if your background includes:
- Bachelor's degree.
- Fluent English is a must.
- Minimum of 5 years of experience managing a team that supports a Book of Business.
- Proven track record of leading a team of retention specialists in a global software company.
- Experience in developing talent and managing team performance.
- Demonstrated ability to drive retention and upsell strategies.
- Ability to deal with ambiguity and navigate complex situations.
- Strong command skills and ability to direct work efficiently.
- Commitment to maintaining the quality of the team's work output.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles.
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.
- Purpose-Driven Work: We help our customers pursue justice, truth, and transparency.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
Accessibility
We are an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
