Mexico Technology Production Services Specialist
hace 4 semanas
This role will oversee the daily operations of our technology platform in Mexico. Key responsibilities include managing production support for vendor and internally developed applications, vendor liaison for level 3 support, and monitoring production environments. The ideal candidate will have strong analytical and troubleshooting skills, knowledge of ITIL, and excellent communication skills in both English and Spanish.
Key Responsibilities- Production Support Management for Vendor and Internal Developed Applications (L1 and L2)
- Vendor liaison for L3 Support
- Production environment monitoring (Knowledge on ITRS Tool preferable)
- Change & Release Management for the supported Applications in Production and minor environments
- Change management for Banking releases upgrades and regular Vendor Application upgrades
- Software Quality Assurance for Mexican Banking releases upgrades (Vendor)
- Local Management Support for Global Patches and Releases
- Fluency in Spanish and English
- Strong Analytical/Troubleshooting skills
- Strong knowledge in ITIL
- Excellent communication skills and ability to write concise and clear reports in English and Spanish
- Strong knowledge on SQL databases
- Strong knowledge on Windows (Linux is desirable)
- Strong knowledge of Mexico Banking Products
- Knowledge of Networks is desirable
As a Production Services Technology Expert for Mexico, you will have the opportunity to work with a dynamic team and contribute to the success of our technology platform. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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