Mexico Technology Production Services Specialist

hace 4 semanas


Xico, México Bank Of America A tiempo completo
Job Summary

This role will oversee the daily operations of our technology platform in Mexico. Key responsibilities include managing production support for vendor and internally developed applications, vendor liaison for level 3 support, and monitoring production environments. The ideal candidate will have strong analytical and troubleshooting skills, knowledge of ITIL, and excellent communication skills in both English and Spanish.

Key Responsibilities
  • Production Support Management for Vendor and Internal Developed Applications (L1 and L2)
  • Vendor liaison for L3 Support
  • Production environment monitoring (Knowledge on ITRS Tool preferable)
  • Change & Release Management for the supported Applications in Production and minor environments
  • Change management for Banking releases upgrades and regular Vendor Application upgrades
  • Software Quality Assurance for Mexican Banking releases upgrades (Vendor)
  • Local Management Support for Global Patches and Releases
Requirements
  • Fluency in Spanish and English
  • Strong Analytical/Troubleshooting skills
  • Strong knowledge in ITIL
  • Excellent communication skills and ability to write concise and clear reports in English and Spanish
  • Strong knowledge on SQL databases
  • Strong knowledge on Windows (Linux is desirable)
  • Strong knowledge of Mexico Banking Products
  • Knowledge of Networks is desirable
What We Offer

As a Production Services Technology Expert for Mexico, you will have the opportunity to work with a dynamic team and contribute to the success of our technology platform. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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