Production Support Specialist

hace 4 semanas


Xico, México Hsbc A tiempo completo

Job Summary

HSBC is seeking an experienced professional to join our team in the role of Service Management Incident. As a key member of our team, you will be responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible.

Key Responsibilities

  • Provide full scope of the day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities.
  • Participate in crisis calls and provide workarounds/resolutions.
  • Utilize technical expertise to find the root cause of major system problems, taking into account business/operations requirements.
  • Contribute to implementing automations and new production support concepts in the team.
  • Ensure compliance with Group Compliance Policy and best practices.
  • Create batch plans and support weekend releases, raise production change orders, and support various testing activities related to new implementations.
  • Participate in reviewing, designing, and re-engineering processes with new technologies to improve performance.

About HSBC

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.



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