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Customer Service Representative
hace 2 meses
About Boldr
Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide. Our team is united by a shared desire to connect diverse individuals with common values for boldr impact.
Our Values
We thrive on Authenticity, doing our best work by being Curious and growing through Dynamism. Our success combines Ambitious Vision with Operational Excellence and is rooted in Empathy.
About the Role
As a Sr. Customer Advocate, you will be responsible for tasks including responding to customer inquiries, providing solutions to issues, and working closely with operations staff/managers for scheduling service visits and dispatching technicians.
Key Responsibilities
- Answer incoming customer calls regarding product issues, service questions, and general client concerns.
- Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
- Update customer information in the customer service database (Zendesk) during and after each call.
- Work with the management team to stay updated on product knowledge and informed of any changes in company policies.
- Impact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customers.
Requirements
- Curious and authentic, with an analytical and critical thinking approach.
- Passionate about client satisfaction and exceptional written and verbal communication skills (English).
- Ability to multitask, prioritize workload, and work as part of a team or independently.
- Well-organized and efficient knowledge of MS Office.
- Ability to use and manage customer service ticketing system/software (Zendesk).
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- The ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Benefits
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
