Customer Service Representative

hace 2 meses


Xico, México Global Payments A tiempo completo

At Global Payments, we're constantly working to make payments easier for millions of people around the world. Our dynamic team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders succeed with confidence. We're passionate about delivering best-in-class payment technology and software solutions. As a Customer Service Representative - Payment Support, you'll play a vital role in resolving basic or tier 1 payment and account-related requests, including card activations, payments, and name and address updates for cardholders of assigned company clients.

Key Responsibilities:

  1. Resolve basic or tier 1 payment and account-related requests
  2. Determine basic reasons for customer issues using a client-provided decision tree
  3. Escalate or refer unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments

Requirements:

  • High School Diploma or Equivalent
  • No relevant experience required

What We're Looking For:

We're seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative - Payment Support. If you're passionate about delivering excellent customer service and have a strong desire to learn and grow, we encourage you to apply.



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